Addresses of "Enforcement and Complaints Bodies"

Air transport

Luftfahrt-Bundesamt
Bürger-Service-Center
38144 Braunschweig

Office hours for phone calls:
Monday to Thursday: 10:00 to 13:00 hrs

Phone: +49 531 23 55 - 115

Website: www.lba.de
Email address: fluggastrechte@lba.de

Shipping, rail and coach/bus transport

Eisenbahn-Bundesamt

Heinemannstraße 6

53175 Bonn

“Passenger rights” hotline

Phone: +4922830795
Fax: +49 228 307 95 - 499

Internet: www.eba.bund.de
Email address: fahrgastrechte@eba.bund.de